Scanner app
Put the app on the scanner.
For Zebra scanners running Android 5.1.1 or newer, including a good many that people assume are too old. You only need it on the scanners: the portal runs in a browser and needs nothing installed.
Free to install · one app for every scanner · it asks which country the first time it opens
Will it run on your scanner?
Check in two minutes with nothing installed: open the browser on the scanner and go to app.stocktakesonline.com. If the sign-in page loads, the scanner can reach the portal — and on Android 5.1.1 or newer, the app will install on it.
Print the compatibility test One page to carry out to the racks: the portal address as a Code 128 for a laser and a QR for an imager, and what the screen looks like when it has worked. PDF, 0.2 MB. Print at 100%, not “fit to page” — shrinking a barcode is the usual reason it will not read.
Scan it instead of typing it
In Chrome on the scanner, tap the address bar and scan the code from this screen. It opens the United States portal’s sign-in page.
A 1D laser needs it on paper
The same address as a Code 128, to print and scan off the page.
That tests the thing that most often stops an old device: not the app, but whether the device still recognizes the security certificate the portal uses. Then prove it saves. Looking things up is a read; a count is a write, and a different path. Install the app, sign in, count one item, and look for it on the portal. Until a count of yours is on the portal, nothing is proven.
Older than Android 5.1.1 and it will not install — the device refuses it outright. Call +1 866 749 0128 with your model number and we will find out the highest version your model supports. It is often higher than what is on the device today.
Or scan this with the scanner itself
Leave this page open on a PC
The code is read off the monitor — there is no point scanning it on the device you are already browsing on.
On the scanner, open Chrome
Tap the address bar. A scan is typed into whatever has focus, so the address bar has to be waiting for it.
Then pull the trigger at the screen. The address types itself in, and the Enter that follows a scan starts the download.
Only a 1D laser?
A laser cannot read a screen at all. Print this Code 128 — the same address as bars and gaps — and scan it off the paper. Or type stocktakesonline.com/a.
Installing it, step by step
1 · Download it on the scanner
Scan the code above, or type the address into the scanner’s browser. Downloading it to a PC does not help — the file has to be on the device that will run it.
2 · Allow the install
Android asks whether to allow installing apps from the browser. That prompt is normal for an app supplied directly rather than through a store. Say yes; it is asked once per device.
3 · Choose United States
The first time it opens, the app asks which portal to use. Choose United States (app.stocktakesonline.com). The other choice is Australia, a separate database in Sydney, and a scanner set to the wrong one is told your company does not exist. The app remembers the choice.
4 · Sign in
Company, Site, Username and Password, from your administrator. For an operator, the password is their four-digit PIN. The company and site are remembered, so each shift only the username and PIN are typed.
Updating
The same as installing: download the new version over the top and it replaces the old one. Nothing is lost, because the scanner stores nothing — every count is on the portal from the moment it is made. The login screen tells you when a newer version is out.
Before the first count
Three settings on the scanner, each a minute. We will walk you through any of them on the phone.
DataWedge: send Enter after a scan
The app reads a scan as typed text followed by Enter. Without the Enter, a scan lands in the box and nothing happens.
Serial number access
The app records which scanner made each count, from the device’s own serial number. That needs a permission granted when the scanner is set up; without it the counts still record, but the device shows as unstaged on the portal.
Autofill off
Settings → Passwords & accounts → Autofill service → None. Otherwise Android offers to fill in passwords on every field — a bin, a part, a quantity — and the panel covers half the screen exactly when the app is telling an operator why a scan was refused.
Then show an operator how counting works: the guide has the three ways to count, with video. Stuck at any step? +1 866 749 0128, 5 to midnight Eastern, or how support works.