Terms of service · Barcode Datalink Pty Ltd
Written in plain words, because terms nobody can read are terms nobody agreed to. If any of this is unclear, call and ask before you buy — we would rather answer the question than win the argument later.
In effect from 22 September 2026. These terms are between your business and ours; this is business software and not a consumer product.
Buying in Australia? Prices there include GST, a tax invoice is issued, and the Australian Consumer Law applies — the Australian terms are here.
A license is one license per scanner counting at once, and covers the sites it was sold for. A site is a location, and whatever stands on it — sheds, a mezzanine, the yard — is part of that site rather than another one. Each site is its own counting event; scanners are counted in total across them, not per site, and extra sites add nothing to the price. The first scanners to count take the places, and a scanner holds its place until an administrator releases it on the portal, or the count is closed — putting one down does not free it up. Operator logins are not part of the pool: fifty people may have logins while twenty scan at once, so fifteen counting at one site leaves five for the other. Operators are unlimited — put as many people on it as you like.
A license runs seven days. Most counts take one or two. If yours needs longer, tell us during the count and we will extend it; we have never refused. Fourteen days from activation is the limit. A count still running after that is not one count any more, and needs its own license.
A trial is a real account we create for you by hand and it runs fourteen days. It counts for real on your own scanners, and it is capped: a thousand scans per count, and every report shows twenty rows — on screen, printed and in the CSV alike. The totals beside them are the real ones, so a trial tells you the figure without handing you the list. Nothing is paid, so nothing is owed either way — you buy a license when you want the whole answer, and we may end a trial or change what it includes at any time.
Not when you pay. The seven days begin the moment the first count on that license is activated. Buy in November for a count on 31 December and you have spent nothing of it in between — load your parts, set up your sites, train your people, all free.
Full refund any time before you activate your first count. None afterwards.
Once you start counting you are committed, and that is the whole of it. There is no partial refund for a count that finished early, no credit for scanners you did not use, and no pro rata for days left on the seven.
It is a blunt rule and it is blunt on purpose. The alternative is an argument about how much of a count was “really” used, at the end of a long night, with both sides tired. Before you press activate, your money is entirely yours. After, it is entirely ours. You always know which side of the line you are on, and the button that crosses it says so.
Refunds go back to the card that paid, through Stripe, and take a few days to appear. Ask by email or on the phone; there is no form.
This section is the one that matters when something goes wrong, so it is written out rather than buried.
Our total liability to you is capped at what you paid us for the count in question. Not your stock value, not your audit fee, not a night of wages, not lost sales. What you paid, and no more.
The count is yours. Stocktakes Online is a tool for recording one. We do not check that what your people scanned matches what is on your shelves, and we are not responsible for what you or your accountant decide from the result.
To the fullest extent the law allows, the software is provided as is and we disclaim all implied warranties — including merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow those exclusions, so parts of this may not apply to you.
We are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost data or business interruption, even if we were told it was possible. Nothing here limits any liability that cannot lawfully be limited.
And there are things we are plainly not responsible for, because they are not ours:
If you count more than one site, this is the one to read twice. Each site is counted and closed separately, so there is a stretch of days when one site is finished and another has not started. A company-wide total taken during that stretch is a real number about part of your business, and it looks exactly like a real number about all of it. The report says which it is. We cannot tell whether the file you imported was the complete one, and we accept no liability for import errors or for discrepancies that follow from posting an incomplete count.
We do not promise the portal is never down. It is hosted on managed infrastructure in the United States with nightly backups, and we have every reason to keep it up — but a company this size promising uptime it cannot control would be making a promise to be broken. If the portal is unavailable when you were counting, tell us: we will extend your license at no charge, and if the count could not happen at all, refund it. That is the remedy, and it is the whole remedy.
Nothing here is meant to exclude anything that cannot lawfully be excluded.
It is yours. We do not sell it, mine it, benchmark it against other customers, or hand it on.
Closed counts stay reportable, because a report on a finished count is the one most often wanted, sometimes months later when an auditor asks. We do not put a clock on that. You decide when it goes.
An administrator can remove your parts, bin locations, counts and every scan from the portal, by typing an exact phrase and confirming twice. The page shows you the numbers first.
Deleting really is deleting, and that cuts both ways: no archive, no undo, not for you and not for us. Download your reports and CSV exports before you press it.
What a count cost and when it happened: a company name, a date and an amount. No part numbers, no bin locations, no counts. Kept as long as the law requires records of a sale.
One honest footnote: deleted rows linger in the nightly backups for a short period before those roll off, which is a property of having backups at all. They are readable by nobody but us, they are never restored selectively, and they age out on their own.
American customers’ data is held in the United States, in a separate database from the Australian one. See the privacy page for what the website and the payment page touch.
Part numbers, bin locations, expected quantities and costs. You confirm you have the right to put them in, and that you are not loading personal information about anybody beyond the operator names a count needs.
Operators are unlimited, so there is no reason to share one. Counts are attributed by username, which is the whole basis of the by-operator report — a shared login makes that report a fiction.
They are typed at the scanner alongside a username and a PIN, and they decide which count a device can scan into — so a scanner at one warehouse cannot post counts to another. The PIN is the secret. Company name, site code and operator names are identifiers and may be printed on a sign-in sheet; a PIN never goes on one. Tell us straight away if you think a PIN has been misused and we will reset it.
No probing, scraping, reselling access, or trying to reach another company’s data. We will end an account doing any of that, without refund.
A price change never applies to a count you have already bought. What you paid is what you paid, and the license you hold runs on the terms it was sold under.
We may change these terms for future purchases, and the date at the top says when they last changed. We will not change them quietly in the middle of your count.
You can stop at any time: there is no subscription, nothing recurring, and nothing to cancel. Not buying another count is ending it. If you want the company and its logins removed rather than just the data, call us and we will do it and confirm when it is done.
These terms are governed by the law of New South Wales, Australia, and the courts there have jurisdiction.
We say that plainly rather than hiding it: we are an Australian company, the software is written and supported from Australia, and it would be dishonest to imply a US legal presence we do not have. If that matters to your business before you buy, call and talk to us about it — it is a reasonable thing to ask.
Barcode Datalink Pty Ltd, trading as Stocktakes Online. 12 Preston Way, Berowra NSW 2081, Australia. Barcode systems since 1991.
Questions about any of this: +1 866 749 0128 or andrei@barcodedatalink.com. It reaches a person.